Terms of service

Last updated 27 September 2026

Babara (“Babara”, “we”, “us”) is operated by Mahmoud Shayeb, an individual (sole trader). By creating an account you agree to these terms, including the Data Processing Addendum.

Who Babara is for

Babara is a business tool for freelancers, studios and small businesses collecting money owed for their work. You must be at least 18 and use it in the course of your business.

The service

Babara sends payment reminder emails on your behalf to the clients you add, hosts a pay page for each invoice, and shows you insights about payment behaviour. Predictions are estimates, not guarantees. Babara never receives or holds your clients’ payments: they pay you directly through your own payment method.

Your responsibilities

• Only add invoices that are genuinely owed to you, for clients you have a business relationship with, and make sure you may lawfully contact them about it.
• Keep invoice details accurate, and mark invoices paid promptly so clients aren’t reminded unnecessarily.
• Don’t use Babara to send spam, harassment or misleading messages: no threats you don’t intend to carry out, and nothing that pretends to come from a court, a collection agency or an official body.
• If a client is a private individual, mark them as a private person and follow the consumer debt rules that apply to you. Statutory late-payment interest is for business clients only.
• Respect “not expecting this email” reports. We may pause sending on accounts that get repeated reports, bounces or spam complaints.

Replies and client data

When reply handling is on, your clients’ replies to reminders pass through Babara, which forwards them to you and reads them to pause reminders or wait for a promised date. That reading is automated and can be wrong, so you can correct it, and Babara never marks an invoice paid on her own. We process your clients’ data only on your behalf, as set out in the Data Processing Addendum.

Plans, payment and taxes

The Starter plan is free with limits. Solo and Pro are monthly or yearly subscriptions billed in advance. Our order process is conducted by our online reseller Paddle.com, who is the Merchant of Record for all orders and handles payment, sales tax, invoicing and customer service related to payment. Prices may change with 30 days’ notice.

Cancellation and refunds

You can cancel anytime from Plan & billing; you keep your paid plan until the end of the paid period. See our refund policy.

Availability

We work hard to keep Babara running but can’t promise it will be uninterrupted. If an email can’t be delivered, Babara retries and shows the failure in your diary.

Liability

Babara isn’t a debt collection agency, a payment service or a legal advisor, and information about late-payment interest is general, not legal advice. To the extent permitted by law, our liability is limited to the fees you paid in the previous 12 months.

Changes to these terms

We’ll email account holders at least 30 days before an important change takes effect. If you don’t agree, you can close your account before then.

Contact

Questions? hello@babara.app